Terms of service

Welcome to https://kumobalance.com, the official website of KUMO BALANCE SL, with registered office at LG. DS. P25, POL. 25, PARCELA 43, ES COLONS, 74 - 07814, Santa Eulària des Riu, Ibiza, Spain.
Contact email: contact@kumobalance.com
CIF: B22717425

1. PURPOSE

These Terms of Service govern access, navigation, and use of this website, as well as the purchase of therapeutic products for home use offered through the online store. By placing an order, the user accepts these conditions without reservation.

2. USER STATUS

By using this website, the user declares to be over 18 years of age and to have the legal capacity to enter into contracts. Use of the site implies full acceptance of these conditions. If you do not agree with any part of them, we kindly ask you not to use this site.

3. PROPER USE OF PRODUCTS

The products marketed are intended for both domestic and professional use. All products must be used in accordance with the manufacturer’s instructions and the recommendations provided by the Company.

KUMO BALANCE SL shall not be held liable for injuries, adverse effects, or material damage resulting from misuse, negligence, lack of professional supervision, or failure to properly read the instructions for use.

In particular:

  • Products must not be used by individuals with medical conditions without first consulting a physician.

  • The user is responsible for being informed about contraindications prior to use.

4. AVAILABILITY AND PRICES

All products are subject to availability. In the event of unavailability after the order has been placed, the customer will be notified and the corresponding amount will be refunded.

Prices are expressed in euros (€) and include applicable taxes. The Company reserves the right to modify prices without prior notice, although the price in effect at the time of purchase will be respected.

5. PAYMENT METHODS

We accept the payment methods available in the secure payment gateway. Payment must be made at the time of purchase. The order will not be considered confirmed until the payment has been validated.

6. SHIPPING AND RETURNS

You can consult our detailed conditions in:

  • Shipping Policy

  • Returns and Refunds Policy

7. INTELLECTUAL PROPERTY

All content on the website (texts, images, logos, design, etc.) is the property of KUMO BALANCE SL or its licensors and is protected under applicable regulations. Reproduction or use without express authorization is prohibited.

8. DATA PROTECTION

The processing of personal data is governed by our Privacy Policy, which complies with the General Data Protection Regulation (GDPR).

9. LIABILITY

KUMO BALANCE SL shall not be held responsible for the misuse of this website or for the improper use of purchased products.

Under no circumstances shall the Company be liable for the use of products without following the instructions, without medical supervision where necessary, or without properly consulting the informational materials.

10. MODIFICATIONS

KUMO BALANCE SL reserves the right to modify these terms at any time. The applicable terms will be those in force at the time of site use or order placement.

11. GOVERNING LAW AND JURISDICTION

These conditions are governed by Spanish law. In the event of a dispute, the parties shall submit to the courts of the consumer’s place of residence or, failing that, to the courts of Ibiza, Spain.