Privacy policy

Last updated: August 18, 2025

Kumo Balance manages this store and website, including the data, content, features, tools, products, and services, to provide you, the customer, with a curated shopping experience. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase, or perform another transaction through the Services, or when you communicate with us by any other means. In case of conflict between our Terms of Service and this Privacy Policy, the latter shall prevail regarding the collection, processing, and disclosure of your personal information.

We ask that you read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Policy and understand how your personal information is collected, used, and disclosed.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with the Services and applicable law, we may collect the following categories of personal information:

  • Contact details: name, billing and shipping addresses, phone number, email.

  • Financial information: card numbers, accounts, payment data, and transactions.

  • Account information: username, password, security questions, preferences.

  • Transaction information: items viewed, added to cart, wishlisted, purchased, returned, or canceled.

  • Communications with us: information you provide in inquiries or complaints.

  • Device information: browser, connection, IP address, unique identifiers.

  • Usage information: site interaction, navigation, access times.

Sources of Personal Information

We may collect your personal information:

  • Directly from you, when you register, purchase, or communicate with us.

  • Automatically, through cookies and similar technologies.

  • Through our service providers who help us operate the store, process payments, and manage shipping.

  • From business partners or authorized third parties.

How We Use Your Personal Information

We may use your personal information to:

  • Provide and improve the Services: process orders, payments, shipments, returns, manage accounts, and offer personalized experiences.

  • Marketing and advertising: send promotional communications and display relevant online ads.

  • Security and fraud prevention: authenticate accounts, detect suspicious activity, and protect the Services.

  • Communications with you: customer service, support, and account notifications.

  • Legal compliance: respond to legal requirements, investigations, litigation, or legal proceedings.

How We Share Personal Information

We may share your personal information under certain circumstances:

  • With providers and third parties acting on our behalf, e.g., for payments, shipping, cloud storage, support, or data analysis.

  • With marketing partners to show personalized advertising based on your online activity.

  • With your explicit consent, when you choose to share information with third parties, such as social media or login integrations.

  • With our affiliates or within our corporate group.

  • In the context of corporate transactions, such as mergers or legal proceedings, to comply with applicable regulations.

Relationship with Our Technology Providers

Our Services are hosted on an e-commerce platform and external technology providers that collect and process personal information about your use of the site to provide a secure and personalized experience. These third parties may be located in different countries and use advanced technologies for analytics, security, and personalization.

Third-Party Websites and Links

We may include links to external platforms. We are not responsible for their privacy practices or the security of data they collect. We recommend reviewing their policies before interacting with them.

Data of Minors

We do not knowingly collect personal information from minors. If a minor has provided us with data, we will delete it upon request by a legal guardian.

Data Security and Retention

We apply reasonable security measures, although none are infallible. We retain data as long as necessary to provide services, meet legal obligations, and resolve disputes.

Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access your personal data.

  • Request its deletion.

  • Correct inaccurate information.

  • Request data portability.

  • Object to or restrict certain processing.

  • Withdraw previously given consent.

You can exercise these rights through the mechanisms provided in our Services or by contacting us directly. You will not be discriminated against for exercising them.

Complaints

If you wish to file a complaint, you may do so via our contact details. You may also contact your country’s data protection authority.

International Transfers

We may transfer and store your personal information in countries other than yours, using recognized protection mechanisms such as EU standard contractual clauses or equivalent agreements.

Changes to this Policy

We may update this Policy occasionally and will always publish the current version on this page, indicating the date of the update.

Contact

If you have any questions or wish to exercise your privacy rights, you may contact us at:

📧 contact@kumobalance.com
📍 LG. DS. P25, POL. 25, PARCELA 43, ES COLONS, 74 - 07814, Santa Eulària des Riu, Ibiza

For data protection purposes, Kumo Balance is the controller of your personal information.