Shipping policy

At Kumo, we work to ensure your order arrives quickly, safely, and without complications. All our shipments are free to Spain and any European Union country, with no minimum order.

Shipping within Spain and Portugal

  • Peninsula: delivery within 24–48 business hours

  • Balearic Islands: delivery within 48–72 business hours

  • Canary Islands, Ceuta, and Melilla: delivery within 3–7 business days

In these destinations, local customs procedures may slightly delay delivery. These processes are beyond Kumo’s control, but we will keep you informed about the status of your shipment at all times.

Shipping to Europe

  • Estimated delivery 3–5 business days, depending on the destination country

  • Shipments are carried out via recognized carriers with tracking included

  • All products are shipped from Spain, so there are no customs or additional costs within the EU

Confirmation and Tracking

  • You will receive a confirmation email with your tracking number as soon as your order is prepared

  • You can check the status of your shipment at any time through the provided link

  • All orders are processed within 24 business hours

Additional Information

  • The indicated delivery times are estimates and may be affected by local holidays or exceptional logistical situations

  • For any questions about your order or shipping, you can contact our customer service team—we will be happy to assist you

At Kumo, we take your experience very seriously. Our goal is for you to receive your order as soon as possible and in perfect condition, wherever you are.