Refund policy

Thank you for shopping at Kumo. Our commitment is to provide you with high-performance and wellness products that enhance your daily life. If for any reason you are not satisfied with your purchase, you may request a return under the conditions detailed below.

Free Standard Returns

You may return any product purchased from our online store within 30 days of receipt, provided the item is in “like-new” condition, with all original accessories, manuals, and packaging included.

Kumo will cover the standard return shipping costs, except in the cases noted below.

Conditions for Accepting a Return

  • The product must be unused or show minimal use compatible with a reasonable evaluation of the product.

  • All original accessories, manuals, and packaging must be included.

  • The product must not have visible damage, excessive wear, or missing parts.

  • Returns without proof of purchase may be rejected.

  • We reserve the right to issue a partial refund if the product does not meet the “like-new” condition requirements.

  • Only returns pre-authorized by our Customer Service team will be accepted.

How to Initiate a Return

Before initiating a return, we recommend contacting our Customer Service team so we can assist you personally and explore possible solutions.

Once your return request is approved, you will receive:

  • A prepaid shipping label valid for 14 days.

  • A return authorization document that must be included in the package.

Return Instructions

  1. Package the product in its original box, including all components and accessories.

  2. Place the return authorization document inside the package.

  3. Use the provided label to send it according to the instructions.

  4. Keep the shipping receipt and tracking number until the return is confirmed.

  5. Kumo is not responsible for packages lost by the carrier.

Timelines and Refunds

  • Returns must be received by Kumo within 30 days of product delivery.

  • Once the package is delivered, the return process may take 10–15 business days.

  • You will receive a confirmation email once your return has been processed.

  • Refunds will be issued to the original payment method, excluding initial shipping costs (unless the return is due to an error or defect attributable to Kumo).

  • Refund timing depends on your bank and may take 1–2 billing cycles.

Additional Notes

Kumo reserves the right to refuse returns that do not comply with this policy or in cases of abusive use of the returns system. This policy may be modified without prior notice.

Questions or Need Help?

You can contact us at any time via our contact form or email. We are here to assist you and ensure your satisfaction with our products.